Core design principles

This toolbox is built on principles you will use throughout:

1. Start with real learner lives

Design around time, confidence, access, and competing responsibilities

2. Treat delivery format as a design decision

Online, in-person, and blended learning each create different opportunities and barriers

3. Reduce cognitive load — not expectations

Keep learning manageable while maintaining meaningful outcomes

4. Build confidence early and consistently

Early success and low-stakes tasks increase completion

5. Design support into the course

Onboarding, guidance, and communication are part of design — not extras

6. Use interaction intentionally

Only include peer/live elements when they genuinely support learning or belonging

7. Make value visible

Learners need to see how the course helps them — in work and life

8. Design with evidence — and improve with feedback

Be clear about what you know, what you assume, and what you learn