Delivery format
STEP 1 → STEP 2 (MANDATORY BRIDGE)
Before designing, translate learner insight into decisions. Review your Learner Snapshot and consider how key insights might translate into design decisions.
For example:
| Learner reality | Design response |
| Busy learners | Limit workload to 2–3 hrs/week |
| Low confidence | Simple Week 1 task |
| Digital challenges | Use simple tools + guidance |
| Mixed levels of experience | Add optional support/extension |
If you cannot complete this → revisit Step 1
This table drives your entire design
CRITICAL DECISION: DELIVERY FORMAT
Delivery format shapes access, engagement, and success
Choose your primary format:
- Online
- In-person
- Blended / hybrid
What this changes
| Area | Online | In-person | Blended |
| Access | Flexible but tech-dependent | Travel/time required | Mixed |
| Engagement | Risk of isolation | Strong social presence | Balanced |
| Support | Needs clear structure | Immediate support possible | Must coordinate |
| Flexibility | High | Lower | Medium |
Design implications
If online:
- Keep tools simple and mobile-friendly
- Provide strong onboarding and structure
- Use frequent, clear communication
If in-person:
- Use time for interaction and application
- Avoid lecture-heavy sessions
- Respect time/travel constraints
If blended:
- Be explicit about what happens where
- Avoid duplication
- Use each format for its strength
You will apply this across all design decisions